
Resources for Clients and Alumni
Featured Content
GDB Alumni Reunion 2022 Zoom Webinar: Disaster Preparedness (Youtube video)
GDB Alumni Reunion 2022 Zoom Webinar: Disaster Preparedness (Text file)
GDB Alumni Reunion 2022 Zoom Webinar: Understanding the ADA (Youtube video)
GDB Alumni Reunion 2022 Zoom Webinar: Understanding the ADA Transcript (Text file)
Speaker Series, June 2022 - Advocacy for Summer Fun Transcript (Text file)
Client Town Hall - March 2021 (Link to Youtube video)
Client Town Hall - March 2021 Video Transcript (Word file)
Client Town Hall - March 2021 Written Responses (Word file)
Social Distancing Town Hall - February 2021 (Audio File)
Alaska Airlines-GDB Webinar on DOT Service Animal Regulation Changes - January 2021 (Audio file)
Speaker Series, February 2020 - Entrepreneurship (Audio file)
Speaker Series, February 2020- Entrepreneurship Transcript (Text file)
Speaker Series, November 2019 - Winter Travel (Audio file)
Speaker Series, November 2019 - Winter Travel Transcript (Text file)
Speaker Series, July 2019 - Alumni Reunion.mp3
Speaker Series, July 2019 - Alumni Reunion Transcript
Speaker Series, May 2019 - Recreation.mp3
Speaker Series, May 2019 - Recreation Transcript
Speaker Series, January 2019 - Your Alumni Association.mp3
Speaker Series, January 2019- Your Alumni Association Transcript
Speaker Series, November 2018 - Forming Alumni Chapters.mp3
Speaker Series, November 2018 - Forming Alumni Chapters Transcript
June 2017 - Be a Successful Guide Dog User at Any Age.mp3
June 2017 - Be a Successful Guide Dog User at Any Age Transcript
PAWS Meeting - Know Before You Go - Travel Tips 1-19-16.mp3
PAWS Meeting - Know Before You Go - Travel Tips 1-19-16 Transcript
January 2014 - Emergency Preparedness.mp3
January 2014 - Emergency Preparedness Transcript
If you are looking for an archived recording or document, please contact [email protected]
Support Center
GDB’s extensive follow-up program and alumni support services are the most comprehensive of their kind, including everything from phone consultation, personal home visits, education, networking, and many things in between! Our commitment to you continues through the working life of your guide dog, your dog's retirement, and beyond.
As a first step to receive assistance, please call the Support Center at 800.295.4050 between 8am PST and 5pm PST.
Through phone support, we can help you with a variety of issues such as access discrimination, veterinary financial assistance, or even emotional support issues such as family adjustment or a dog's retirement by connecting you with our professional peer counselor on staff.
Our support staff is also available via the Specialized Help section of the Be My Eyes app to assist GDB clients and applicants with guide dog related issues such as equipment fit, dog behavior, help with GDB-related paperwork, and more.
Field Service Managers
For in-person visits and support, GDB’s field service managers live and work in regions throughout the United States and Canada to assist you with any issues you may be having with your guide dog. In tandem with our Support Center, the field service managers coach and help problem-solve issues related to guidework, dog care, canine behavioral issues, and more.
The following is a list of the field service managers and the states that they cover in their respective zones:
- Bill Archie: Alabama, Georgia, Louisiana, Kentucky, Mississippi, Missouri, Oklahoma, South Carolina, Tennessee, and parts of East Texas and Florida
- Michelle Cliborn: Colorado, Montana, New Mexico, Utah, Wyoming, and parts of Texas
- Chuck Farrugia: Indiana, Michigan, Ohio, and the Canadian Provinces of New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, and Quebec
- Will Henry: Connecticut, Delaware, Main, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and parts of Florida
- Charles Nathan: Oregon, Washington, Idaho, Alaska and the Canadian Provinces of British Columbia and the Yukon Territories.
- Melanie Bell: Hawaii, Nevada, and Northern California, including Monterey, Kings, Tulare, and Inyo counties.
- Lauren Ross: Illinois, Iowa, Kansas, Minnesota, Nebraska, North Dakota, South Dakota, Wisconsin, and the Canadian Provinces of Alberta, Manitoba, and Saskatchewan
- Lucy Waite: Arizona and Southern California, including San Luis Obispo, Kern, and San Bernardino counties
Quarantine at Home Request Letter Template (Word file)
Expedited 2nd Dose Request Letter Template (Word file)
COVID-19 Guide Dog Travel Class Lecture
Social Distancing Town Hall - February 2021 (Audio File)
Compassion During COVID Flyer (PDF)
Compassion During COVID (Word file)
GDB's COVID-19 Return to Full Mission Action Plan (Word file)
Back to Basics: Keeping Guidework Basics Fresh and Fun (Word file)
Boredom Busters! Enrichment Activities to Share with Your Guide Dog (Word file)
Calories Count: Nutrition and Exercise Tips for Your Guide Dog (Word file)
COVID-19 Accessible Resources by Georgia Tech's Center for Inclusive Design and Innovation
General Information
Please visit the General Information section for information about access laws, guide dog etiquette, dog attacks, and more.